FAQs

We will arrange for a local agent, selected from our approved panel, to carry out a fair market appraisal, taking into account the landlord's circumstances, current market conditions and demand. We will always support our valuation, where possible, with information on similar properties.

The key to successful letting is presentation, your property will be placed in branch displays and maximize attention from passers-by by erecting a prominent “To Let” board. Your property details will also be displayed online, including the main property portal websites.

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We always credit check potential tenants, take character references, confirm income from employers and, where appropriate current and previous landlord, using an independent referencing company.

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We understand that being kept informed is vitally important to the landlord, we will therefore:

• Provide landlords with feedback on a weekly basis.
• Communicate any maintenance issues undertaken by Insero and any rental arrears.

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Insero collects the dilapidations deposit and the first months' rent from tenants before or on the day they move in. Our fees are then deducted and the remaining balance passed on. Rent is then collected on a monthly basis and passed onto the Landlord promptly.

Your property is normally let at a rental inclusive of rent, insurance premiums, service charge and ground rent. The tenant is responsible for the settlement of telephone, electricity, gas, water rates, Council Tax and TV Licence.

Your tenant will not be permitted to access your property until the first months rent and deposit has been paid to us in cleared funds and has signed the relevant paperwork. Insero will deduct Landlord’s fees, inventory costs and any other expenses from the first payment. Any shortfalls need to be paid before the tenancy commences.

As part of our Rent Collection or Full Management service, we will chase late rent payment no later than the 7th working day after the due date.

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At the start of every tenancy we collect a deposit normally equal to a six weeks rent, to be used in the event of breakage or damage caused. The deposit is registered with the Tenancy Deposit Scheme and Insero issue a statutory certificate to the Tenant.

In accordance with the Housing Act 2004, Landlords are no longer permitted to retain a Tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. Insero is able to look after Tenant’s deposits in an insurance based scheme. We retain the deposit in trust on behalf of your Tenant. It is held in a designated client bonded account and will be apportioned and returned only after the property is vacated and checked.

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In the event of a dispute, Insero will attempt to arbitrate for 10 days, after which time if a satisfactory resolution between both parties has not been agreed the dispute will be referred to The Dispute Service for independent arbitration (www.thedisputeservice.co.uk).

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As we offer a full managed service, Insero can order immediate repairs on receipt of a request from the tenant highlighting a repair need, subject to the consent of the landlord.

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As a landlord of a residential property you are obliged under the Gas Safety Installation and Use Regulations 1998 to ensure that all gas appliances in a let property are properly maintained and serviced. There is a legal requirement to have an annual safety test carried out of all gas appliances on the property. You must obtain a new certificate every year and the certificate must be issued by a Gas Safe (formerly Corgi) registered engineer. We can assist in organising this for our landlords.

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The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended), places a legal obligation on residential landlords to ensure that upholstered articles meet fire resistance regulations.

• Regulations apply to beds, mattresses, sofas and other soft furniture
• All affected furniture must carry the fire resistant label
• Non-compliant furniture must be removed from a property prior to letting

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There are a number of electrical safety regulations applying to residential property. All appliances supplied in a letting must be tested for safety.

The landlord has a legal duty to ensure all appliances such as fridges and kettles are safe – this applies to used and brand new appliances. The fixed installations in the house must also be safe and periodically tested.

All electrical equipment manufactured after January 1995 should carry the CE symbol.

This is only a summary of the regulations applying to residential let properties. You are advised to discuss all of these issues further with Insero staff.

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Our staff members are committed to providing the highest levels of service standards. We are members of the Association of Residential Letting Agents (ARLA) and abide by their code of conduct. If you are unhappy with any aspect of our service, please raise this at the earliest opportunity with the appropriate Property Manager, who will try to resolve it for you. If the issue is not resolved to your satisfaction, please follow our step by step complaints procedure.

For a copy of our customer complaints procedure, please click here

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