MANAGEMENT AND RENT COLLECTION
The following services are included in our management and rent collection service:
Insero will undertake the demanding of the rent on the due date, preparing a statement of account and remitting the rent to the Landlord(s) as agreed provided Insero is in receipt of cleared funds.
Insero will use its best endeavours to arrange for a standing order/direct debit to be set up so the Tenant(s) can send future rent payments directly to Insero, Rental monies will be paid to the Landlord's nominated bank/building society account less Insero's agreed fees and expenses. Monthly/quarterly statements of account will be sent to the Landlord(s) within 14 working days after receipt of cleared funds.
Insero may not be held responsible if the Tenant(s) fail(s) to pay the contractual rent. Insero will however take such action in the Landlord's name as is appropriate in the circumstances to recover rent arrears by serving the appropriate letter to the Tenant's home address. If this does not have the desired effect Insero will advise the Landlord(s) to instruct specialist solicitors to take further action. The Landlord(s) will be responsible for the Landlord(s) legal charges and expenses incurred by such action.
Arranging payment of the Landlord's final utility and Council Tax bills, provided Insero is supplied with the name of the utility supplier, the name the account is held in and the account number, and the utility suppliers send them to Insero. The Landlord(s) should be aware that some suppliers will only take instructions directly from the account holder.
Insero will hold safely and securely keys to the property.
Insero shall arrange for an inventory to be prepared by an independent inventory clerk. The clerk will make a charge for compiling the inventory (if there is not already one) which is payable by the Landlord(s). The clerk will check the inventory at the start of the Tenancy, and again at the end of the Tenancy. The landlord(s) and Tenant(s) are responsible for paying either the check in or check out fee. The inventory clerks are independent. Insero may not be held responsible for any inaccuracies or omissions relating to the inventory or its contents.
Insero will normally arrange for necessary gas and electrical checks and certificates. If Insero arranges for gas and electrical certificates, the Landlord(s) will be responsible for payment of the contractor's invoices which Insero will deduct from the initial rent received, or request additional monies.
If instructed in writing, arranging payment of the Landlord's outgoings (such as service charges, water rates and insurance) provided the invoices are sent to Insero and provided Insero holds sufficient funds. All invoices remain the responsibility of the Landlord(s). Insero cannot be held liable for any loss suffered if Insero does not hold funds, or if any dispute arises concerning payment of an invoice unless the dispute or loss is due to Insero's negligence or breach of contract.
Maintaining a working cash balance (not in excess of £1,000 unless with prior consent of the Landlord(s) paid in advance or from monies received to be held during the Tenancy to meet regular management expenditure prior to, during and at the end of the Tenancy including repairs or replacements where urgent action is required. The money is held in a client account and interest is not payable. Insero may not undertake to meet any outgoings beyond the funds it holds (as dictated by the Royal Institution of Chartered Surveyors code of practice).
Attending to any complaint or enquiry by the Tenant(s) during the Tenancy; calling out a contractor to carry out the appropriate repair or remedy; apportioning the charge as appropriate between the Landlord(s) and the Tenant(s). Wherever possible Landlord(s) approval for repairs will be sought where the cost is likely to exceed £500 and provided the Landlord(s) or the Landlord(s) authorised representative can be contacted easily.
Insero will act to protect the Landlord’s interest without prior consultation when considered necessary, in the event of an emergency and to ensure the Landlord(s) is/are compliant with his/her statutory obligations.
Visiting the property not less than twice a year during the Tenancy and reporting back to the Landlord(s) on its visual condition (NB: this is not a structural survey and Insero will only report on the visual condition which is apparent from this visit). Insero is not liable for any hidden or latent defect which arises if it is not easily visible at the time of Insero's visit.
At the expiration or sooner determination of the Tenancy:
Obtaining the check-out report from the inventory clerk and sending the inventory check-out report to the Landlord(s) for action and costing. Any charges arising from the inventory report are to be agreed directly between the Landlord(s) and the Tenant(s); Insero holds the deposit as stakeholder and is unable to release monies from the deposit without the written consent of both parties.
Upon receipt of written consent from both parties, Insero shall refund the deposit or balance of the deposit to the Tenant(s) less any charges agreed in writing between the Landlord(s) and the Tenant(s).
Unless agreed by special arrangement in writing, Insero is not responsible for the property before the Tenancy commences, or where the property is not to be re-let, unless a vacant management arrangement exists for the property. The management arrangement ceases when the Tenancy expires and no instruction is given to remarket the property for letting, unless the Landlord(s) elect(s) to instruct Insero to carry out vacant property management.
